FAQs

How do I access the film?

The film is available to rent from anywhere in the world until 12:00pm (noon) GMT on Sunday 15 January 2023. Once rented, you will have unlimited access to play the film as many times as you like until Sunday 15 January at 12 pm (noon) GMT.

To access your film once you’ve rented, go to the productions page to log in to your account on Digital Stage and your rental will appear in your library.

To rent the film:

• go to the top of this page and select the version you wish to play: ‘The Little Match Girl’ or ‘Audio Described The Little Match Girl (English)’
• log in or create an account on Digital Stage
• enter your card details and pay
• You’ll then have immediate access to play the film you selected as many times as you like until 12 pm (noon) GMT on 15 January 2023.

Are captions and audio descriptions available for The Little Match Girl ?

Yes. When the film starts, you can turn on the captions on within the video player settings. You can do this by clicking on the button labelled ‘CC’ at the bottom right of the player window. These captions have been created in English. As with the intention of the production, singing and speech in Italian and Neapolitan is transcribed, not translated.

For audio description in English, you will need to rent ‘Audio Described The Little Match Girl (English)’. The audio description will load automatically as part of the film.

How much does it cost to rent The Little Match Girl?

£3.50.

Schools can access the film for free. To do this, they should register here.

If I rent the film towards the end of the rental period (for example on 15 January 2023), how long do I have access?

Each rental, no matter when you purchase it, gives you access to play the film as many times as you like until Sunday 15 January at 12 pm (noon) GMT.

If you purchase the film on Sunday 15 January, you will have an additional 48 hours in which to watch the film.

I am logged in on Sadler's Wells website, why am I asked to log in again to rent or access my film?

Due to technical limitations, we don't currently have a single login experience between your account on the Sadler’s Wells website and Digital Stage. We are working on this, but in the meantime, you will need to login again when you want to rent or access films you have paid for on Digital Stage.

Which devices will I be able to play the film on?

You will be able to play the film on your desktop computer, laptop, tablet or phone. You might also be able to play it on your TV using an HDMI table or by casting it to myTV.

What confirmation will I receive once I rented the film?

Once you have rented, you will be able to access your film from the productions page Via email you will also receive two emails: one is a receipt of purchase and the other is an email with helpful links and reminders on how to access your film. Please note, these emails may take up to ten minutes after your purchase to arrive in your inbox, but your film will be available to play immediately after your purchase.

Can I play the film on my desktop, laptop, tablet or phone?

Yes, you can. For the best experience, we recommend one of the following browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, Safari, or Samsung Internet. You may be able to use Internet Explorer however we do not recommend it for playing this content. The quality of your experience is very dependent on the strength and speed of your internet connection, so we recommend you check that it works as expected.

Can I play the film on my TV?

If you want to play the film on your TV, we highly recommend you use an HDMI cable. You will only be able to cast or screen mirror to your TV if you have either an AirPlay or Chromecast device.

Link your device to your TV with an HDMI cable

Play ‘Curated by Carlos’ or ‘Audio Described Curated by Carlos (English)’ by plugging a device such as a computer, mobile phone or tablet into your TV via the HDMI socket which features on most TVs, usually at the back or the side.

To do this you need an HDMI cable that links your TV to your computer or mobile device. You may also need an adapter if your TV or device doesn’t have a HDMI socket. Attach your HDMI cable to the TV socket and plug the other end into the device you will use for streaming.

Your device screen may automatically display on your TV. If not, you may need to change your TV’s input settings. Use your remote control to find the source menu and select the HDMI channel associated with the socket your cable is plugged into. You may need to change the sound settings on your device to ensure it is using the TV to project the sound.

Now that you have connected your cable and selected the correct channel, use your device to load: https://vimeo.com/646424537. You can use our test video to make sure this is working.

Can I cast or screen mirror to my TV?

You may be able to, so long as you have a Smart TV that supports AirPlay or Chromecast, or a separate AirPlay or Chromecast device. If you do, you may be able to cast or screen mirror from your computer, tablet or smart phone. If not, or you’re unsure, we recommend giving yourself at least an hour to test this out. Alternatively use an HDMI cable to connect to your TV, or play the film on a computer, tablet or mobile device.

Screen mirror from an Apple computer using AirPlay

Screen mirror the performance from your Apple device to an AirPlay-compatible device by using screen mirroring to project, or ‘mirror’, what is on your computer tablet or smart phone, and show it on your TV screen without using a cable. The TV will show a replica of what’s displayed on your computer screen. If you choose this option you must cast your entire screen with the video running full screen, rather than casting directly from the video player.

In the control centre tap screen mirroring. If you’re unsure how, read further instructions here.

Screen mirror from your desktop/laptop computer using Google’s Chromecast

Open Chrome and at the top right, click ‘More’ then ‘Cast’

Click ‘Sources

Click ‘Cast desktop’

Choose the Chromecast device where you want to watch the content

See Chromecast help for more information

Cast from your iOS device (iPhone, iPad) using AirPlay

In Safari, visit https://www.sadlerswells.com/digital-stage, log in and navigate to the ‘Curated by Carlos’ page. Start playing the video, tap to open full screen and then tap on the AirPlay icon and select your AirPlay-compatible device to cast.

Please note: If casting from a mobile phone, you may experience some interruption to the stream. Also, the type and version of your device may determine whether you'll be able to cast the stream, and we cannot guarantee that all devices will be compatible

The film keeps stopping and the video is buffering – what can I do?

If you are experiencing buffering, reduce the quality setting to allow the video to run smoothly (this is typically caused by slower wifi connections). You can change the quality settings on the video by clicking the HD button at the bottom right corner of the video player. The lower the number you select, the easier it is for your wifi to play the film. However this does reduce video quality, so we recommend keeping it as high as you can.

The film is not playing – what do I do?

If you are experiencing issues playing ‘The Little Match Girl’ or ‘Audio Described The Little Match Girl (English)’, we suggest you try the following:

- There may be a pause before the beginning of the film. Use the time bar at the bottom of the screen to skip to the start.

- Your browser may have cached an old version of the page. We recommend first trying on an alternative browser such as Firefox or Safari, or clearing the cache on your existing browser. Read more information on how to clear your cache in most major browsers.

If you have read this guide and you are still having problems, please get in touch with our team via email on feedback@sadlerswells.com and we will work to resolve your issue as quickly as possible. Our standard working hours to respond to queries are weekdays from 10 am- 6 pm GMT, but these hours will be reduced over the festive period between 24 December 2022 and 3 January 2023